Expert, personal support
Step one is complete. Your project is finalised and go-live was a success. Now you need to ensure that your platform runs smoothly and your application stays up and running. That is why every Arcmedia project includes a service level agreement. We ensure that your solution is well maintained and up to date. If problems arise despite this, our expert team is on hand to provide personal assistance.
How we work
Long-term maintenance and update service with an SLA
Ensuring that your platform functions exactly as you envisaged is a key priority for us. That is why our developers monitor your platform even after go-live. We review possible updates and recommend them to the customer. A custom SLA guarantees that you won’t have to worry about technical issues.
Rapid response to support requests
Facing a challenge and need support? With Arcmedia you will have a single point of contact (SPOC) who will direct your request to the appropriate team. Alternatively, Arcmedia also offers a support service with rapid response times guaranteed. For simple problems we provide help straight away, while for more complex problems a separate situation analysis is required first. We supply all the necessary resources for this.
Complex problems resolved with care
If your problem is complex, Arcmedia will endeavour to present an appropriate solution as quickly as possible. Our focus is on resolving your problem not just quickly, but also and above all for the long term. Solutions are trialled in a test environment before they are released into the live environment.
Our strengths
Regular maintenance for your platform
We will monitor and maintain your platform at regular intervals to keep your application up and running. Thanks to our many years’ experience in digital commerce, we know exactly what to look out for, which updates are useful and which are not.
Interdisciplinary problem solving
Arcmedia’s teams are made up of staff from a wide range of disciplines, so you can always talk to the right person. We provide all the resources necessary to ensure optimum maintenance and development for your solution. And if you encounter any problems, the appropriate specialists are always on hand.
Rapid and personal response
With Arcmedia, you will never have to wait in a call queue to report an issue. Your SPOC is on hand to help even after go-live and will determine exactly what needs to be done to resolve your problem as quickly as possible.
We are there for you
Our support staff are there to help. They will be happy to answer any questions you may have about digital commerce.
Arcmedia Marketing Team
What makes Arcmedia special
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